Shipping Policy
Last updated: 22 May 2026At Lexurious, we are committed to delivering your jewellery safely, securely, and as efficiently as possible. Every order is carefully prepared to ensure your pieces arrive beautifully presented and ready to enjoy.
Order Processing
Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Please note that processing times may increase during promotional periods, holidays, or peak shopping seasons.
Delivery Areas
We currently deliver nationwide across South Africa.
Estimated Delivery Times
Delivery time estimates:
Main Centres: 2–5 business days
Outlying Areas: 3–7 business days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, high order volumes, or circumstances beyond our control.
Shipping Fees
Shipping fees are calculated during checkout based on your delivery location.
From time to time, Lexurious may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Where tracking is available, customers will receive tracking details via email once the order has been dispatched.
Please allow some time for tracking updates to become visible after receiving your shipping confirmation.
Courier Responsibility
Once your order has been handed over to our courier partner, delivery handling and transit times become the responsibility of the courier service.
While Lexurious is not liable for courier delays or unforeseen delivery disruptions, we will gladly assist in helping resolve delivery concerns where possible.
Incorrect Shipping Information
Please ensure your delivery information is accurate when placing your order.
Lexurious cannot be held responsible for:
- Incorrect or incomplete shipping addresses
- Failed deliveries caused by inaccurate customer information
- Additional shipping costs resulting from address corrections
If you notice an error after placing your order, please contact us immediately.
Lost Or Missing Parcels
If your parcel appears delayed, missing, or lost during transit, please contact our support team as soon as possible so we can assist in investigating the matter with the courier.
Contact Us
For shipping questions or delivery support, please contact us:
Email: Alexea@lexurious.co.za
Phone Number: +27 83 263 5483
Lexurious
Timeless Jewellery Designed For Modern Elegance.